Texas Comptroller of Public Accounts

Texas Comptroller of Public Accounts, Glenn Hegar

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TxSmartBuy Ordering System

State Agencies & CO-OP Members FAQ

How does the shopping cart enhance my purchasing experience?
The system allows users to save time by viewing and ordering items from multiple contractors in one system.
When will the new system be available?
The system is now available to all registered users.
Is training available?
Online training videos and system user guides are available in our online help section. Limited hands-on classes are available to agency super-user purchasers; registration is available at https://cmblreg.cpa.state.tx.us/reg-pd/index.cfm.
Are contracts searchable?
You will be able to search available contract items by keyword, contractor, NIGP code and other criteria.
Do I need to register to use the system?
Everyone will be able search and view items in the system. Each agency and co-op member will have a primary contact who will request access for authorized users. View a list of primary contacts.
How are HUB contractors identified in the system?
There are two ways to identify HUBs. A list of HUB contractors included in the system is posted on www.txsmartbuy.com. In addition, purchasers will also be able to view which items are available from HUB contractors at the item detail level in the system.
How does someone order from TIBH and TCI on this system?
TIBH and TCI are identified in the system as preferred suppliers. Items offered by TIBH and TCI will be displayed at the top of the search results lists. The process for purchasing TIBH and TCI items will be the same as all other items.
How do I order from a specific TXMAS dealer in the system?
You will identify the items of your choice from the manufacturer’s catalog offering in the system. You will then be able to create a purchase order for these items from a specific dealer to complete your order. Dealers are currently being identified and loaded in the system. Please see the system user guides for additional information.
Does the system allow for change notices (POCNs)?
Users may make changes to purchase orders in the system.  Remember that since the orders are sent immediately to contractors, any changes to a purchase order must first be verified with the contractor. Please see the system user guides for additional information.
Will an agency be able to cancel an order once it is submitted?
Purchasers may cancel orders in the system and should do so if an order is cancelled or goods are not received from a contractor.  Purchasers should be aware that once an order is submitted, it will be immediately routed to contractors, who in some cases will immediately fulfill the order. Purchasers should be prepared to work directly with contractors when changing or cancelling an order and should understand that cancelling an order may be difficult or impossible if the order has already been received and fulfilled. Please see the system user guides for additional information.
Could services be included on the system?
For the most part, only commodities will be in the system, but for services that fit the online system model, they potentially could be included. For example, rental services for copiers and mail delivery services will be available through the system.
How will I order items that are not in the online ordering system?
You will follow current procedures and use existing state contracts.
Required Plug-ins

In 2015, the Texas Legislature passed House Bill 855, which requires state agencies to publish a list of the three most commonly used Web browsers on their websites. The Texas Comptroller’s most commonly used Web browsers are Microsoft Internet Explorer, Google Chrome and Apple Safari.