TSPR Austin Community College

Appendix D
STUDENT SURVEY RESULTS

Demographic Data/Survey Questions

Narrative Comments

College Environment

Board Governance and Administrative Structure and Practices

General Services

General Comments

(Written/Self-Administered)
(n=222)
Demographic Data

1. Gender (Optional) Male Female

29% 71%

2. Ethnicity (Optional) Anglo African American Hispanic Asian American Indian or Alaskan Native International

66% 6% 18% 5% 1% 4%

3. How many college credit hours have you completed?

0-14 Hours 15-29 Hours 30-45 Hours 45 + Hours

17% 22% 16% 45%

4. Age Range (Optional) 17-25 26-35 36 +

44% 28% 28%

5. Are you currently: Full-time student Part-time student

37% 63%

6. At which campus do you attend class:

Rio Grande Northridge Riverside Pinnacle Downtown
Education Center

33% 41% 31% 14% 1%

Highland Business Center Extension Center External Site Cypress Creek Eastview

6% 1% 5% 13% 9%

7. My ultimate goal in attending ACC is:

An Associates of Arts Degree A Professional Certification Enrichment To Improve Skills Transfer Courses to a Four-Year College Other

23% 12% 8% 8% 42% 7%

SURVEY QUESTIONS
A. College Environment

STATEMENT Strongly Disagree Disagree No Opinion Agree Strongly Agree Don't Know

1. ACC is an exciting and challenging place to learn. 1% 5% 21% 52% 20% 1%

2. ACC offers social activities that are of interest to me. 9% 23% 27% 11% 5% 25%

3. A majority of students at ACC are motivated and interested in learning. 1% 8% 18% 48% 17% 8%

4. The academic expectations at ACC are equal to or above those of most other community colleges. 1% 5% 12% 32% 19% 31%

5. ACC officials enforce high academic work standards. 2% 8% 16% 51% 16% 7%

6. ACC faculty enforces high student class attendance and learning standards. 2% 6% 15% 51% 23% 3%

7. ACC students have high learning standards and class attendance. 2% 13% 21% 44% 10% 10%

8. Students who do not meet expected learning standards receive low grades. 2% 7% 14% 45% 17% 15%

9. The learning environment at ACC meets my educational needs. 3% 5% 7% 52% 32% 1%

10. ACC faculty is doing their best to help me succeed. 2% 7% 10% 38% 42% 1%

11. ACC staff is doing their best to help me succeed. 2% 10% 19% 37% 29% 3%

12. ACC faculty treats me in a friendly, caring and helpful way. 2% 5% 6% 50% 36% 1%

13. ACC staff treats me in a friendly, caring and helpful way. 3% 10% 12% 45% 28% 2%

14. I feel at ease in approaching my instructors for help. 1% 5% 7% 39% 47% 1%

15. I find it easy to get an appointment with my instructors for help outside of class. 2% 6% 16% 29% 30% 17%

16. When I've asked for help outside of class, my instructors have been very helpful. 3% 4% 13% 31% 34% 15%

17. I need more help than I am currently receiving to succeed at ACC. 27% 32% 23% 11% 4% 3%

18. I feel that the academic counseling I receive at ACC meets my instructional needs. 4% 10% 28% 33% 12% 13%

19. I feel that classroom space and other campus facilities are adequate. 4% 14% 12% 47% 20% 3%

20. I feel safe and secure while on campus. 1% 4% 9% 55% 30% 1%

Board Governance and Administrative Structure and Practices

STATEMENT Strongly Disagree Disagree No Opinion Agree Strongly Agree Don't Know

1. Most administrative practices at ACC are efficient. 8% 11% 21% 35% 4% 21%

2. Most administrative practices at ACC are effective. 8% 10% 20% 36% 5% 21%

3. Administrative decisions are made quickly and decisively. 6% 11% 24% 21% 3% 35%

4. ACC administrators are accessible and helpful. 8% 8% 24% 27% 8% 25%

5. The Board of Trustees is effective in carrying out its governance responsibilities for ACC. 6% 6% 23% 12% 1% 52%

6. The Board of Trustees allows the administration to manage the affairs of ACC. 4% 5% 25% 9% 1% 56%

7. The president is an effective academic leader. 6% 6% 21% 12% 1% 54%

8. The president is an effective administrative leader. 6% 7% 23% 10% 1% 53%

9. Current student registration processes are efficient. 5% 11% 12% 51% 19% 2%

10. During registration, most faculty and staff are courteous and helpful. 4% 8% 19% 47% 15% 7%

11. If you receive financial aid, please answer. If you did not receive financial aid, please skip.

12. I have had no major problems receiving my financial aid. 13% 7% 11% 39% 21% 9%

13. ACC faculty treats me in a friendly, caring and helpful way. 5% 8% 10% 34% 33% 10%

C. College Operations and Student Services

College Function Needs Major Improvement Needs Some Improvement Adequate Outstanding Don't Know

1. Instructional transfer programs 7% 22% 21% 2% 47%

2. Instructional workforce programs 2% 10% 14% 2% 72%

3. Academic counseling and advising 9% 20% 44% 7% 20%

4. Student life/Student programs and activities 7% 10% 23% 6% 54%

5. Library 4% 16% 47% 16% 17%

6. Bookstore 7% 22% 58% 7% 6%

7. Testing centers 5% 11% 52% 12% 20%

8. Financial aid 5% 9% 18% 8% 60%

9. Food service 12% 17% 24% 4% 43%

10. Registration and records 7% 18% 53% 12% 10%

11. Student admissions 7% 12% 57% 14% 10%

12. Student recruiting 4% 7% 28% 7% 54%

13. Student retention programs 3% 6% 21% 1% 69%

14. Executive Vice President's office of Academic, Student and Campus Affairs 4% 4% 8% 2% 82%

15. Campus Manager's office 2% 4% 9% 2% 83%

16. Disability office (SDS) 2% 3% 7% 4% 84%

17. International student office 2% 2% 8% 2% 86%

18. Business Services office 1% 5% 13% 2% 79%

19. Instructional computing 2% 5% 22% 2% 69%

20. Computer Labs 2% 9% 42% 12% 35%

21. Distance learning 4% 9% 23% 9% 55%

22. College's Web site 5% 16% 43% 20% 16%

23. Administrative computing 2% 6% 16% 2% 74%

24. Public relations 2% 9% 25% 3% 61%

25. Campus police 3% 8% 49% 13% 27%

26. Parking 46% 29% 18% 2% 5%

27. Building maintenance 8% 25% 52% 8% 7%

28. Custodial services 1% 8% 61% 18% 12%

29. Grounds keeping 1% 8% 59% 23% 9%

D. General Services

STATEMENT Strongly Disagree Disagree No Opinion Agree Strongly Agree Don't Know

1. The quality of food served at ACC is good. 9% 6% 15% 19% 3% 48%

2. ACC dining facilities have convenient hours of operation. 7% 9% 10% 25% 5% 44%

3. The bookstore's hours of operation are convenient. 6% 14% 12% 50% 7% 11%

4. Adequate books and supplies are always available in the bookstore. 8% 23% 14% 40% 5% 10%

5. The bookstore allows various methods of payments for convenience. 3% 2% 12% 50% 11% 22%

6. Bookstore employees are courteous and helpful. 3% 8% 12% 47% 21% 9%

	0-14 Hours	15-29 Hours	30-45 Hours	45 + Hours
3.	How many college credit hours have you completed?
	17%	22%	16%	45%

	Rio Grande	Northridge	Riverside	Pinnacle	Downtown Education Center
6.	At which campus do you attend class:
	33%	41%	31%	14%	1%
	Highland Business Center	Extension Center	External Site	Cypress Creek	Eastview
	6%	1%	5%	13%	9%

STATEMENT		Strongly Disagree	Disagree	No Opinion	Agree	Strongly Agree	Don't Know
1.	ACC is an exciting and challenging place to learn.	1%	5%	21%	52%	20%	1%
2.	ACC offers social activities that are of interest to me.	9%	23%	27%	11%	5%	25%
3.	A majority of students at ACC are motivated and interested in learning.	1%	8%	18%	48%	17%	8%
4.	The academic expectations at ACC are equal to or above those of most other community colleges.	1%	5%	12%	32%	19%	31%
5.	ACC officials enforce high academic work standards.	2%	8%	16%	51%	16%	7%
6.	ACC faculty enforces high student class attendance and learning standards.	2%	6%	15%	51%	23%	3%
7.	ACC students have high learning standards and class attendance.	2%	13%	21%	44%	10%	10%
8.	Students who do not meet expected learning standards receive low grades.	2%	7%	14%	45%	17%	15%
9.	The learning environment at ACC meets my educational needs.	3%	5%	7%	52%	32%	1%
10.	ACC faculty is doing their best to help me succeed.	2%	7%	10%	38%	42%	1%
11.	ACC staff is doing their best to help me succeed.	2%	10%	19%	37%	29%	3%
12.	ACC faculty treats me in a friendly, caring and helpful way.	2%	5%	6%	50%	36%	1%
13.	ACC staff treats me in a friendly, caring and helpful way.	3%	10%	12%	45%	28%	2%
14.	I feel at ease in approaching my instructors for help.	1%	5%	7%	39%	47%	1%
15.	I find it easy to get an appointment with my instructors for help outside of class.	2%	6%	16%	29%	30%	17%
16.	When I've asked for help outside of class, my instructors have been very helpful.	3%	4%	13%	31%	34%	15%
17.	I need more help than I am currently receiving to succeed at ACC.	27%	32%	23%	11%	4%	3%
18.	I feel that the academic counseling I receive at ACC meets my instructional needs.	4%	10%	28%	33%	12%	13%
19.	I feel that classroom space and other campus facilities are adequate.	4%	14%	12%	47%	20%	3%
20.	I feel safe and secure while on campus.	1%	4%	9%	55%	30%	1%

STATEMENT		Strongly Disagree	Disagree	No Opinion	Agree	Strongly Agree	Don't Know
1.	Most administrative practices at ACC are efficient.	8%	11%	21%	35%	4%	21%
2.	Most administrative practices at ACC are effective.	8%	10%	20%	36%	5%	21%
3.	Administrative decisions are made quickly and decisively.	6%	11%	24%	21%	3%	35%
4.	ACC administrators are accessible and helpful.	8%	8%	24%	27%	8%	25%
5.	The Board of Trustees is effective in carrying out its governance responsibilities for ACC.	6%	6%	23%	12%	1%	52%
6.	The Board of Trustees allows the administration to manage the affairs of ACC.	4%	5%	25%	9%	1%	56%
7.	The president is an effective academic leader.	6%	6%	21%	12%	1%	54%
8.	The president is an effective administrative leader.	6%	7%	23%	10%	1%	53%
9.	Current student registration processes are efficient.	5%	11%	12%	51%	19%	2%
10.	During registration, most faculty and staff are courteous and helpful.	4%	8%	19%	47%	15%	7%
11.	If you receive financial aid, please answer. If you did not receive financial aid, please skip.
12.	I have had no major problems receiving my financial aid.	13%	7%	11%	39%	21%	9%
13.	ACC faculty treats me in a friendly, caring and helpful way.	5%	8%	10%	34%	33%	10%

College Function		Needs Major Improvement	Needs Some Improvement	Adequate	Outstanding	Don't Know
1.	Instructional transfer programs	7%	22%	21%	2%	47%
2.	Instructional workforce programs	2%	10%	14%	2%	72%
3.	Academic counseling and advising	9%	20%	44%	7%	20%
4.	Student life/Student programs and activities	7%	10%	23%	6%	54%
5.	Library	4%	16%	47%	16%	17%
6.	Bookstore	7%	22%	58%	7%	6%
7.	Testing centers	5%	11%	52%	12%	20%
8.	Financial aid	5%	9%	18%	8%	60%
9.	Food service	12%	17%	24%	4%	43%
10.	Registration and records	7%	18%	53%	12%	10%
11.	Student admissions	7%	12%	57%	14%	10%
12.	Student recruiting	4%	7%	28%	7%	54%
13.	Student retention programs	3%	6%	21%	1%	69%
14.	Executive Vice President's office of Academic, Student and Campus Affairs	4%	4%	8%	2%	82%
15.	Campus Manager's office	2%	4%	9%	2%	83%
16.	Disability office (SDS)	2%	3%	7%	4%	84%
17.	International student office	2%	2%	8%	2%	86%
18.	Business Services office	1%	5%	13%	2%	79%
19.	Instructional computing	2%	5%	22%	2%	69%
20.	Computer Labs	2%	9%	42%	12%	35%
21.	Distance learning	4%	9%	23%	9%	55%
22.	College's Web site	5%	16%	43%	20%	16%
23.	Administrative computing	2%	6%	16%	2%	74%
24.	Public relations	2%	9%	25%	3%	61%
25.	Campus police	3%	8%	49%	13%	27%
26.	Parking	46%	29%	18%	2%	5%
27.	Building maintenance	8%	25%	52%	8%	7%
28.	Custodial services	1%	8%	61%	18%	12%
29.	Grounds keeping	1%	8%	59%	23%	9%

STATEMENT		Strongly Disagree	Disagree	No Opinion	Agree	Strongly Agree	Don't Know
1.	The quality of food served at ACC is good.	9%	6%	15%	19%	3%	48%
2.	ACC dining facilities have convenient hours of operation.	7%	9%	10%	25%	5%	44%
3.	The bookstore's hours of operation are convenient.	6%	14%	12%	50%	7%	11%
4.	Adequate books and supplies are always available in the bookstore.	8%	23%	14%	40%	5%	10%
5.	The bookstore allows various methods of payments for convenience.	3%	2%	12%	50%	11%	22%
6.	Bookstore employees are courteous and helpful.	3%	8%	12%	47%	21%	9%