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Bibliography


Performance Review Reports

Blue Ribbon Strike Force, Governor's Commission on Government Reform, State of Virginia. Final Report to the Governor. Richmond, Virginia, November 15, 1994.

Government Performance Audit Committee. Our State, Our Future: The Report of the North Carolina Government Performance Audit Committee. Raleigh, North Carolina: General Assembly of North Carolina, 1993.

Governor's Commission on Effectiveness and Economy in Government, State of Georgia. Final Report, Volumes I, II & III. Atlanta, Georgia, 1992.

Governor's Commission on Quality and Efficiency, State of Kentucky. Wake-Up Call for Kentucky: Out of Crisis Into Action. Frankfort, Kentucky, 1993.

Governor's Management Review Commission, State of New Jersey. The State Audit. Trenton, New Jersey, August 30, 1991.

Governor's Task Force on Efficiency and Effectiveness, State of Louisiana. Final Report. Baton Rouge, Louisiana, July 1989.

National Performance Review. Creating a Government that Works Better & Costs Less: From Red Tape to Results. Washington, D.C.: Government Printing Office, September 1993.

National Performance Review. Creating a Government that Works Better & Costs Less: Status Report. Washington, D.C.: Government Printing Office, September 1994.

Texas Comptroller of Public Accounts, Texas Performance Review Division. Against the Grain: High-Quality Low-Cost Government for Texas. Austin, Texas, January 1993.

Texas Comptroller of Public Accounts, Texas Performance Review Division. Behind the Walls: The Price and Performance of the Texas Department of Criminal Justice. Austin, Texas, April 1994.

Texas Comptroller of Public Accounts, Texas Performance Review Division. Gaining Ground: Progress and Reform in Texas Government. Austin, Texas, November 1994.

Texas Performance Review. Breaking the Mold: New Ways to Govern Texas. Austin, Texas, July 1991.

Planning

California Department of Transportation. Performance Audit Guidebook for Transit Operators and Regional Transportation Planning Entities. Sacramento, January 1991.

Office of Inspector General. Office of Evaluation and Inspections. Technical Assistance Guides for Conducting Program Evaluations and Inspections: Analyzing the Information Gathered. Washington, D.C., September 1990.

Texas Education Agency. Management and Operational Review for Texas Public Schools. Training Guide. Austin, Texas, 1987.

The Urban Institute. Program Analysis for State and Local Governments, Second Edition. Washington, D.C., 1987.

Research

Alreck, Pamela L., and Robert B. Settle. The Survey Research Handbook. Chicago: Richard D. Irwin, Inc., 1985.

Dillman, Don A. Mail and Telephone Surveys: The Total Design Method. New York: John Wiley & Sons, 1978.

Government Finance Officers Association. Performance Auditing in Local Government. By Roland M. Malan, James R. Fountain, Jr., Donald S. Arrowsmith and Robert L. Lockridge. Chicago, 1984.

Lockhardt, Daniel C. ed. Making Effective Use of Mailed Questionnaires. San Francisco: Jossey-Bass, 1984.

Quay, John. Diagnostic Interviewing for Consultants and Auditors. Columbus, Ohio: Quay Associates, 1986.

Shoemaker, Pamela J., and Maxwell E. McCombs. "Survey Research." Research Methods in Mass Communication. Edited by G. Stempel and B. Westley. New Jersey: Prentice-Hall, 1989.

Sudman, Seymore, and Norman Bradburn. Asking Questions: A Practical Guide to Questionnaire Design. San Francisco: Jossey-Bass, 1983.

Texas Legislative Budget Office. Program Evaluation Guide. Austin, Texas, n.d.

Texas State Auditor's Office. Performance Auditing: An Introduction. Austin, Texas, 1990.

U.S. General Accounting Office. Program Evaluation and Methodology Division. Developing and Using Questionnaires. Washington, D.C., July 1986.

U.S. General Accounting Office. Using Structured Interviewing Techniques. Washington, D.C., July 1985.

Conducting the Analysis

Camp, Robert C. Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance. Milwaukee: Quality Press, 1989.

Price Waterhouse. Guide to Accounting Controls, Evaluating Operational Performance--Establishing and Managing an Operational Audit Capability. Boston: Warren, Gorham and Lamont, 1986.

Process Reviews

Aluminum Corporation of America. The Alcoa Eight Step Quality Improvement Process. Pittsburgh, Pennsylvania, 1989.

Berry, Thomas H. Managing the Total Quality Transformation. New York: McGraw-Hill, Inc., 1991.

Champy, James and Michael Hammer. Reengineering the Corporation. New York: Harper Business, 1993.

Harrington, H. James. The Improvement Process: How America's Leading Companies Improve Quality. New York: McGraw-Hill, 1987.

Heskett, James L. Managing in the Service Economy. Boston: Harvard Business School Press, 1986.

Moran, T. Kenneth. "Research and Managerial Strategies for Integrating Evaluation Research into Agency Decision Making," Evaluation Research, Vol. 11, No. 5 (October 1987).

Stewart, Thomas A. "GE Keeps Those Ideas Coming." Fortune (August 12, 1991), pp. 41-49.

Texas Department of Mental Health and Mental Retardation. Technical Guide for Implementing Continuous Quality Improvement. Austin, Texas, 1991.

Reporting Recommendations

Bromage, Mary C. Writing Audit Reports. New York: McGraw-Hill, Inc., 1984.

Minto, Barbara. The Pyramid Principle: Logic in Writing and Thinking. London: Minto International Inc., 1987.

General

Brown, Richard E., Thomas P. Gallagher, and Meredith C. Williams. Auditing Performance in Government: Concepts and Cases. New York: John Wiley and Sons, 1982.

Epstein, Paul D. Using Performance Measurement in Local Government: A Guide to Improving Decisions, Performance, and Accountability. New York: National Civic League Press, 1988.

International City Management Association. "Monitoring the Quality of Local Government Services," MIS Report, vol. 19, n. 2, Washington, D.C.. February 1987.

Malan, Roland M., James R. Fountain, Jr., Donald S. Arrowsmith, et al. Performance Auditing in Local Government. Chicago: Government Finance Officers Association, 1984.

Osborne, David and Ted Gaebler. Reinventing Government. Reading, Massachusetts: Addison-Wesley Publishing Company Inc., 1992.

Scholtes, Peter R. et al. The Team Handbook: How to Use Teams to Improve Quality. Madison: Joiner Associates Inc., 1988.

U.S. Comptroller General. Government Auditing Standards: Standards for Audit of Governmental Organizations, Programs, Activities, and Functions. Washington, D.C.: U.S. General Accounting Office, 1988.

Wye, Christopher G., Harry Hatry. Timely, Low-Cost Evaluation in the Public Sector. San Francisco: Jossey-Bass, 1988.


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