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Texas Performance Review
Capital Metro
Table of Contents
Public Transit,
Public Trust

A Performance Review
of the Capital Metropolitan Transportation Authority


INTRODUCTION
CHAPTER 1 Governance, Ethics, and Internal Audit
CHAPTER 2 Management Accountability
CHAPTER 3 Financial Accountability
CHAPTER 4 Human Resources
CHAPTER 5 Transit Operations
CHAPTER 6 Contracts, Procurements, and Disadvantaged Business Enterprises
CHAPTER 7 Facilities
CHAPTER 8 Customer Service and Public Communications
CHAPTER 9 Information Systems
APPENDIX I Capital Metro Performance Review Summary of Written Survey
APPENDIX II Capital Metro Performance Review Summary of Electronic Survey
APPENDIX III Capital Metro Performance Review Comments from Public Forums
APPENDIX IV National Transit Database Comparisons
BIBLIOGRAPHY
ACKNOWLEDGMENTS
CONTRIBUTORS



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Texas Performance Review
P.O. Box 13528
Austin, Texas 78711


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