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Texas Performance Review 
Capital Metro 
 
Appendix II


Summary of Electronic Survey


Background

From November 1997 to February 1998, TPR asked users of the Window on State Government, the Comptroller's website, to respond to a survey on Capital Metro's performance. TPR received about 300 completed surveys via the website.

Survey at a Glance
Of the respondents to the electronic survey, TPR found that:
  • Only 40 percent use Capital Metro services daily.
  • Less than a third rated Capital Metro's service positively.
  • Only 13 percent felt that Capital Metro service has improved in the past three years.
  • Less than 20 percent felt that Capital Metro manages its funds efficiently.
  • When asked what were the most important issues facing Capital Metro in the next two years:
  • Almost 30 percent cited light rail (both for and against) and service to outlying areas.
  • 27 percent cited consistent leadership.
  • When asked what practices or programs merited commendation:
  • About 32 percent lauded buses and bus drivers.
  • About 31 percent approved of recent board changes.
  • Profile of Respondents

    From the survey's demographic questions, TPR found that:
  • About 80 percent of respondents classified themselves as Anglo.
  • 8 percent were Hispanic and less than 6 percent were African American.
  • Males represented almost two-thirds of the respondents.
  • About 70 percent have lived in Austin for more than 10 years.
  • More than 80 percent were between the ages of 35 and 44.
  • Almost 40 percent had an annual household income of more than $60,000.
  • Electronic respondents live in 33 zip codes in the Austin area. About 44 percent of the responses came from five zip codes: 78758 (North Austin), 78704 (South Central Austin), 78745 (South Austin), 78705 (North Central Austin) and 78741 (Southeast Austin).
  • Responses by Question

    Have you or anyone in your household used Capital Metro services in the past three years? (239)
      Yes68.2%
      No31.8%

    If so, how frequently do you use Capital Metro service? (209)
      Almost every day40.1%
      At least once a week8.0%
      Occasionally17.3%
      Rarely34.6%

    How would you rate the quality of Capital Metro service? (263)
      Excellent2.7%
      Good28.3%
      Fair25.0%
      Poor26.0%
      Don't know18.0%

    Over the past three years, the quality of Capital Metro service has: (211)
      Improved13.0%
      Stayed the same32.2%
      Gotten worse26.2%
      Don't know28.6%

    How would you rate the efficiency of Capital Metro's management of tax dollars? (226)
      Very efficient0%
      Somewhat efficient19.2%
      Very inefficient57.7%
      Don't know23.1%

    Open-ended Questions (responses categorized by type):

    Note: Some respondents selected more than one response.

    In your opinion, what are the major issues facing Capital Metro this year and next? What are your suggestions for improving Capital Metro? (466)
      Future Transportation28.3%
      Board Management27.0%
      Routing and Scheduling25.1%
      Buses and Bus Drivers13.9%
      STS and Van Pools1.3%
      Financial Planning3.6%
      Bus Stops0.8%

    What specific Capital Metro practices or programs merit commendation? (306)
      Buses and Bus Drivers32.1%
      Board Management31.3%
      Routing and Scheduling12.2%
      Future Transportation10.7%
      STS and Van Pools7.6%
      Bus Stops6.1%

    Optional Questions:

    What is your race? (189)
      Anglo80.7%
      African American5.6%
      Asian1.1%
      Hispanic8.4%
      Other4.2%

    What is your gender? (242)
      Male65.7%
      Female34.3%

    Years you have lived in the Austin area (266)
      1-1028.1%
      11-2037.6%
      21 or more34.3%

    How old were you on your last birthday? (280)
      18-241.0%
      25-3418.1%
      35-4480.9%
      45-540%
      55-640%
      65 or older0%

    Which figure describes your 1997 annual household income? (274)
      Less than $10,00010.6%
      $10,000 to $24,99910.6%
      $25,000 to $39,99918.2%
      $40,000 to $59,00021.9%
      $60,000 or more 38.7%

    What is your zip code? (184)

    Zip

       

    Zip

     

    Code

    Percent

     

    Code

    Percent

    78758

    15.2%

     

    78757

    2.7%

    78704

    11.4%

     

    78753

    2.2%

    78745

    7.1%

     

    78660

    1.6%

    78705

    5.4%

     

    78664

    1.6%

    78741

    4.9%

     

    78610

    1.1%

    78729

    3.8%

     

    78701

    1.1%

    78749

    3.8%

     

    78728

    1.1%

    78750

    3.8%

     

    78708

    0.5%

    78759

    3.8%

     

    78715

    0.5%

    78727

    3.3%

     

    78720

    0.5%

    78731

    3.3%

     

    78721

    0.5%

    78744

    3.3%

     

    78723

    0.5%

    78748

    3.3%

     

    78726

    0.5%

    78751

    3.3%

     

    78736

    0.5%

    78613

    2.7%

     

    78737

    0.5%

    78703

    2.7%

     

    78754

    0.5%

    78746

    2.7%

         


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