Texas Comptroller of Public Accounts

Texas Comptroller of Public Accounts, Glenn Hegar

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Property Tax Assistance Division

The Property Tax Assistance Division (PTAD) conducts and publishes a property value study (PVS) of all school districts and county appraisal districts every other year. The PVS determines the value on which Texas school districts receive state funding and is very important to maintaining an equitable school finance system.

PTAD gathers and analyzes sales data and conducts appraisals of sample properties for the PVS, analyzes property value data received from appraisal districts, school districts and tax offices and performs special appraisals of minerals, utilities and agricultural land.

PTAD conducts the Methods and Assistance Program (MAP) to review the governance, taxpayer assistance, operating procedures and appraisal standards, procedures and methodology of each county appraisal district every two years.

PTAD provides training for appraisal review board (ARB) members and provides information to the public, responding to telephone, email and written requests for information. It also administers the statewide binding arbitration program for property owners who qualify for arbitration and the local government relief program for cities and counties that qualify for disabled veteran assistance payments under Local Government Code Section 140.011.

PTAD approves educational materials for property tax professionals registered with the Texas Department of Licensing and Regulation and prepares and maintains publications, online videos, website information and other educational tools.

Neither the Comptroller’s office nor the Property Tax Assistance Division (PTAD) has any direct jurisdiction over appraisal districts or ARBs and can only act in a technical assistance role.

Contact PTAD

The Comptroller’s office cannot provide legal advice. Legal advice means interpreting or applying the law to a particular situation. You will need to contact an attorney if you need assistance interpreting or applying the law concerning property tax issues.

For information regarding your property appraisal, contact your local appraisal district.

For information regarding tax bills, penalties and interest, contact your local tax office.

For information regarding education approval or online videos, you can contact PTAD by email at ptpce@cpa.texas.gov.

To request records from PTAD, you can contact PTAD by email at ptad.open.records@cpa.texas.gov.

For general information regarding property tax issues, you can contact PTAD by e-mail at ptad.cpa@cpa.texas.gov.

You can contact PTAD by phone at 512-305-9999 or at 1-800-252-9121 (press 2 for the menu and then press 1 to contact the Information Services team).

You can contact PTAD by mail at:

Comptroller of Public Accounts
Attn: Property Tax Assistance Division
Central Services Building
1711 San Jacinto, Third Floor
Austin, Texas 78701

PTAD Complaint Procedures

PTAD staff strives to perform each of its functions according to law and procedures. Tax Code Section 5.14 provides that the Comptroller’s office may resolve written complaints concerning matters over which the Comptroller’s office has authority. Only those matters may be considered by the Comptroller’s office. The Comptroller’s office does not have any direct jurisdiction over appraisal districts or ARBs and can only act in a technical assistance role.

If you contend that law or procedures concerning issues over which the Comptroller has authority were not followed, you may follow PTAD's complaint procedures to file a written complaint. Complaints over which the Comptroller has authority will be reviewed and investigated in the order they are received. All other complaints will be dismissed.

Customer Service

PTAD strives to offer assistance on property tax matters and is interested in your opinion of our services. Please take a moment to respond to a short survey regarding the following PTAD services: website, telephone assistance, email assistance, publications and continuing education videos.

Required Plug-ins

In 2015, the Texas Legislature passed House Bill 855, which requires state agencies to publish a list of the three most commonly used Web browsers on their websites. The Texas Comptroller’s most commonly used Web browsers are Microsoft Internet Explorer, Google Chrome and Apple Safari.