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Quick Start for:

Franchise Tax
Frequently Asked Questions

Texas Franchise Tax and Adobe Reader

1. How do I know what version of Adobe I have?
If you are unsure whether you have the latest version of Adobe Reader, click on the "Help" menu option and then "About Adobe Reader" to confirm that you are using the latest version of the free Adobe Reader. The currently supported Adobe Acrobat / Adobe Reader versions for the Smart.pdf and WebFile.pdf submit options are version 8.1.1 or higher (Reader 9.1 is preferred). You can download the most recent version of Adobe Reader for free. After you install Adobe Reader please open the Reader to verify you have completed the process (accept any registration, license agreements, etc.) (updated 05/12/10)
2. How do I open my report within a web browser?

In order to access your PDF, it must be opened from within a web browser.

Start your web browser and follow the instructions below.

Internet Explorer -
  1. Click on File
  2. Click on Open
  3. Click the Browse Button
  4. Make sure to change "Files of Type" to "All Files"
  5. Locate your PDF Report
  6. Double Click the Report
  7. PDF Report is now displayed in a Web Browser.
Safari -
  1. Confirm Menu Bar is added . If the menu bar is added move on the next steps
  2. Click on Open File (Not Open Location - Open location used for opening URLs)
  3. Change "File of Types"
  4. Locate your PDF
  5. Double Click PDF
  6. PDF Report is now displayed.
Firefox - (May require special configurations)
  1. Click on File
  2. Click on Open File
  3. Click the Browse Button
  4. Make sure to change "Files of Type" to "All Files"
  5. Locate your PDF Report
  6. Double Click the Report
  7. PDF Report is now displayed in a Web Browser.
Opera -
  1. Click on File
  2. Click on Open
  3. Click the Browse Button
  4. Make sure to change "Files of Type" to "All Files"
  5. Locate your PDF Report
  6. Double Click the Report
  7. PDF Report is now displayed in a Web Browser.
(updated 05/12/10)
3. Can I use WebFile if I have Professional or Standard Adobe Acrobat, instead of Adobe Reader?
If you have Adobe Acrobat 8 or higher, you should be able to use WebFile or Smart PDF. We recommend updating your version of Professional or Standard rather than installing Adobe Reader.

If updating your Professional or Standard version is not possible, you can download and install the free Adobe Reader.

Exit all Web browser windows and wait at least 30 seconds.

  1. Open Adobe Reader.
  2. Minimize Adobe Reader (do not close it with the "X" at the top right hand corner).
  3. Open your Web browser.
  4. Return to the Texas Franchise Tax Forms or WebFile page and begin again.
(updated 05/12/10)
4. Why am I prompted to install Reader 8.1.1 or higher, or a blank form downloads, when I already have the required version?
  • Be sure you completely downloaded and installed the latest version of Adobe Reader. This includes opening Adobe Reader to accept any registration, license agreements, etc. If you are not sure what version you have, see question 1.
  • You may have trouble viewing the PDF documents if you have multiple, or older, versions of Adobe Acrobat / Reader.
(updated 05/12/10)
5. Why do I get the error message "This document contained certain rights to enable special features in Adobe Reader. The document has been changed since it was created and these rights are no longer valid. Please contact the author for the original version of this document"?
  • Confirm the date and time settings on your personal computer are correct.
  • The file may have been created with the latest version of Adobe Reader, then revised or saved with an older version of Adobe. Be certain you are using the latest version of Adobe each time you open the file. You will need to begin a new report.
(updated 05/12/10)
6. Why do I get the error message, "This file is damaged and cannot be repaired"?
The file may have been created with the latest version of Adobe Reader, then revised or saved with an older version of Adobe. Be certain you are using the latest version of Adobe each time you open the file. You will need to begin a new report. (updated 05/12/10)
7. Why does the form only partially download, or is missing the print button?
This is a problem with some older versions of Adobe. We support Adobe Reader 8.1.1 or higher, but Adobe Reader 9.1 is preferred. See question 1 for instructions to verify and download the latest version. (updated 05/12/10)
8. Why can't I use the filing date drop down menu in WebFile?
This may be an issue with your Internet browser. Acceptable browser are Microsoft Internet Explorer 6.0 or 7.0, Firefox 1.5 or 2.0, Mozilla 1.7, AOL 9 for Windows and Safari for Macintosh. (Firefox and Mozilla may require special configurations) (updated 05/12/10)
9. What if I have tried all these steps and still can't open the reports?
You can use the 'simple' PDFs forms found on the 2008, 2009 and 2010 Texas Franchise Tax Report Forms - Simple PDF Format Web site. These forms will need to be mailed to our office with your payment. (updated 05/12/10)
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