Toll-Free Telephone Numbers
Tax Assistance and Customer Service Response Times
We are committed to responding to calls and emails as quickly as possible. See our call tips and peak schedule for details on factors that may impact response times.
Office Hours
Tax Assistance Office hours are 7:30 a.m. to 5:30 p.m., Monday through Friday. Other divisions' hours are 8 a.m to 5 p.m., Monday through Friday. Offices are closed on national holidays and may be closed or partially-staffed on state holidays.
Frequently-Called Numbers
| Sales and Use Taxes | 1-800-252-5555 |
|---|---|
| Franchise Tax | 1-800-252-1381 |
| Certificates of Account Status/Good Standing | 1-800-252-1386 |
| WebFile Help | 1-800-531-5441 ext. 3-3630 |
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Located in Texas?
You may wish to visit one of our field offices for help.
See a complete Taxpayer Services and Collections field offices and Audit field offices, with locations and phone numbers.
Please note the following: Audit Division field offices can assist you by processing audit payments and performing necessary file maintenance for taxpayers who are currently being audited; however, Audit field offices perform no other direct taxpayer services.
If you need to contact the agency via TDD equipment, please visit Relay Texas for assistance.
All Toll-Free Numbers - Alphabetically
| 911 Emergency Service/Equalization Surcharge | 1-800-252-5555 |
|---|---|
| Automotive Oil Fee | 1-800-252-5555 |
| Bank Franchise Tax | 1-800-252-1381 |
| Battery Fee | 1-800-252-5555 |
| Boat and Boat Motor Sales Tax | 1-800-252-5555 |
| Cement Tax | 1-800-531-5441 |
| Certificates of Account Status/Good Standing | 1-800-252-1386 |
| Cigarette, Cigar and/or Tobacco Products | 1-800-862-2260 |
| Clean Vehicle Incentive Program | 1-800-252-1382 |
| Coastal Protection Fee | 1-800-252-1384 |
| Coin-Operated Machine Tax | 1-800-252-1385 |
| Collections | 1-800-252-8880 |
| Crude Oil Production Tax | 1-800-252-1384 |
| Customer Service/Ombudsman | 1-888-334-4112 |
| Customs Broker | 1-800-252-5555 |
| Español | 1-800-252-7875 |
| Fax on Demand | 1-800-531-1441 |
| Fireworks Tax | 1-800-252-5555 |
| Franchise Tax | 1-800-252-1381 |
| Fuels Tax | 1-800-252-1383 |
| GETPUB: To Order Forms & Publications | 1-800-252-1389 |
| Hotel Occupancy Tax | 1-800-252-1385 |
| IFTA | 1-800-252-1383 |
| Inheritance Tax | 1-800-531-5441 |
| Insurance Tax | 1-800-252-1387 |
| Interest Rate | 1-877-447-2834 |
| LG Decals | 1-800-252-1383 |
| Local Revenue | 1-800-531-5441 |
| Manufactured Housing Tax | 1-800-252-1382 |
| Miscellaneous Gross Receipts Taxes | 1-800-531-5441 |
|---|---|
| Mixed Beverage Tax | 1-800-252-5555 |
| Motor Vehicle Registration Surcharge | 1-800-252-1382 |
| Motor Vehicle Sales Surcharge, Rental and Seller Financed Sales Tax | 1-800-252-1382 |
| Natural Gas Production Tax | 1-800-252-1384 |
| Off-Road, Heavy-Duty Diesel Equipment Surcharge | 1-800-252-5555 |
| Officer and Director Information | 1-800-252-1386 |
| Oil Well Servicing Tax | 1-800-531-5441 |
| Oyster Fee | 1-800-252-5555 |
| Petroleum Products Delivery Fee | 1-800-252-1383 |
| Property Tax | 1-800-252-9121 |
| Sales and Use Taxes | 1-800-252-5555 |
| School Fund Benefit Fee | 1-800-252-1383 |
| Sulphur Tax | 1-800-531-5441 |
| Tax Practitioners | 1-800-248-4093 |
| Telecommunications Infrastructure Fund (TIF) | 1-800-252-5555 |
| TELEFILE: To File by Phone | 1-888-434-5464 |
| Texas Tomorrow Fund | 1-800-445-4723 |
| Unclaimed Property Claimants | 1-800-321-2274 |
| Unclaimed Property Holders | 1-800-321-2274 |
| Unclaimed Property Name Searches | 1-800-654-3463 |
| Voluntary Disclosure Agreement (VDA) | 1-800-688-6829 |
| WebFile Help | 1-800-531-5441 ext. 3-3630 |
| Window on State Government Web Site Help Line | 1-800-531-5441 ext. 5-0996 475-0996 (Austin) |