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Appendix B (Endnotes)

ENDNOTES

1. Interview with Randy Russell, systems analyst, Texas Department of Human Services, Austin, Texas, July 24, 2000.

2. Texas Department of Health, Bureau of Information Resources, Medical Identification Card Executive Survey and White Paper, by J. Sue Topping (Austin, Texas, March 1998), pp. 9-20.

3. E-mail communication from Sharon Elliott, Texas Department of Human Services, August 22, 2000. (Figures represent eight months average, January, 2000 to August, 2000.)

4. Texas SB 30, 75th Legislature, Reg. Sess. (1997).

5. Texas Department of Human Services, Potential Options for Improving the Med ID (Form 3087) Process, by Randy Russell and Sharon Elliott (Austin, Texas, June 8, 2000).

6. Interview with Randy Russell, systems analyst, Texas Department of Human Services, Austin, Texas, July 24, 2000.

7. Interview with Randy Russell, July 24, 2000.

8. Texas Department of Human Services, "Agenda 6/9/2000, Med Id Staff with Renaissance Government Solutions," Austin, Texas, June 9, 2000, p 1. (Handout.)

9. Interview with Sharon Elliott, project leader for Medical IDs, Texas Department of Human Services, Austin, Texas, August 2, 2000.

10. Telephone interview with R.D.Alford, marketing director, MediFAX, Austin, Texas, August 25, 2000.

11. Interview with Cile McNeese, vice president for Government Services, MediFAX, Austin, Texas, July 26, 2000.

12. Telephone interviews with Monica Kundle, Texas Department of Human Services, Austin, Texas, July 27-31, 2000.

13. Interview with Cile McNeese, vice president, Government Services, MediFAX, Austin, Texas, July 11, 2000.

14. Interview with Cile McNeese, July 11, 2000.

15. Interview with Cile McNeese, July 11, 2000

16. Interview with Cile McNeese, July 11, 2000

17. Interview with Cile McNeese, July 26, 2000

18. Interview with Cile McNeese, July 11, 2000

19. Interview with Cile McNeese, July 26, 2000

20. Interview with Jerry Miller, Texas Department of Health and Randy Russell, Texas Department of Human Services, Austin, Texas, August 22, 2000.

21. Telephone interview with R.D.Alford, marketing director, MediFAX, Nashville Tennessee, August 25, 2000.

22. Interview with Sharon Elliott, project leader for Medical IDs,Texas Department of Human Services, Austin, Texas, July 14, 2000.

23. Memorandum from Nancy L. Beaird, chief operating officer, National Heritage Insurance Company, to Rodger Love, Bureau Chief, Bureau of Policy and Operations, Texas Department of Health, on Eligibility Transaction Volume Information, August 28, 2000

24. Interview with Jerry Miller, Texas Department of Health, and Randy Russell, Texas Department of Human Services, Austin, Texas, August 22, 2000.

25. Telephone interview with R.D.Alford, marketing director, MediFAX, Nashville, Tennessee, August 25, 2000.

26. E-mail communication from Vicki Henning, Texas Department of Human Services, August 3, 2000.

27. Comptroller estimate based upon interview with Mary Whiteaker and Vendor Contract Affiliated Computer Services, Inc., Austin, Texas, August 1, 2000 and information provided by Sharon Elliott, project leader for Medical IDs, Texas Department to Human Services, July 14, 2000.

28. Comptroller estimate using information from Texas Department of Human Services, EBT Facts and Figures, Website.

29. Interview with Sharon Elliott, project leader for Medical IDs, Texas Department of Human Services, Austin, Texas, August 2, 2000.

30. Interview with Mary Whiteaker, Texas Department of Human Services, and Vendor Contract Affiliated Computer Services, Inc., August 1, 2000.

31. Interview with Mary Whiteaker, Texas Department of Human Services, Austin, Texas, August 1, 2000, and Texas Department of Human Services, vendor contract with Affiliated Computer Services, Inc.

32. Comptroller estimate based upon information provided by Sharon Elliott, project leader for Medical IDs, Texas Department of Human Services, Austin, Texas, July 14, 2000 and Texas Department of Human Services, Potential Options for Improving the Med ID (Form 3087) Process, by Randy Russell and Sharon Elliott (Austin, Texas, June 8, 2000).

33. E-mail communication from Randy Russell, systems analyst, Texas Department of Human Services, August 3, 2000.

34. E-mail communication from Randy Russell, systems analyst, Texas Department of Human Services, August 3, 2000.

35. E-mail communication from Bill Stobie, Texas Department of Human Services, September 14, 2000.

36. Comptroller estimate using information from a telephone interview with Viola Dugans, Florida Medicaid program staff, Tallahassee, Florida, August 15, 2000.

37. Telephone interview with Viola Dugans, Florida Medicaid program staff, Tallahassee, Florida, August 15, 2000.

38. Telephone interview with Michael Mahoney, Texas Department of Human Services, September 13, 2000.

39. Interview with Cile McNeese, MediFAX, Austin, Texas, July 11, 2000.