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1E.S. Savas, Privatization: The Key to Better Government (Chatham, NJ: Chatham House Publishers, 1987), p. 269.

2Norm Raffish and Peter Turney, eds., The CAM-I Glossary of Activity-Based Management (Arlington: CAM-I, 1991).

3State of Iowa, "Activity Based Costing Adds Value" ( ). (Internet document.)

4Stephen Goldsmith, The Twenty-First Century City: Resurrecting Urban America (Washington, DC: Regnery Publishing, Inc., 1997), p. 61.

5Christopher Watts, "Not as easy as ABC," cfo europe (October 1998) ( ). (Internet Document.)

6Roland Jones, "Businesses Use the Web to Cut Their Costs," 1999 ( ). (Internet document.)

7Telephone interview with Neal Holifield, executive director, Texas Cosmetology Commission, Austin, Texas, October 6, 2000.

8Texas Comptroller of Public Accounts, State of Texas Activity Based Management Pilot Project: Final Report Summary, by Mevatec Corporation (Austin, Texas, 2000) p. 9. (Consultant’s report.)

9Interview with Jena Thomas, project manager of Web-filing, Texas Comptroller of Public Accounts, Austin, Texas, October 20, 2000.

10Charles A. Ashley, IBM, "e-Business Results," Austin, Texas, March 2000. (Presentation handout.)

11Texas Workforce Commission, State of Texas Activity Based Management Pilot Project: Final Report Summary, p. 22.

12Interview with Rick Barerra, assistant tax director, Texas Workforce Commission, Austin, Texas, December 1, 2000.

13Texas Workforce Commission, Final Report: State of Texas Activity Based Management Summary of Findings, by Mevatec Corporation (Austin, Texas, July 24, 2000), p. 13. (Consultant’s report.)

14 Texas Workforce Commission, Activity Based Costing Consulting Services, Texas Workforce Commission: Final Report, by Mevatec Corporation Cost Activities Summary (sorted), Texas Workforce Commission’s Comptroller’s Office (Austin, Texas, 2000), (Consultant’s report.)