Texas Comptroller of Public Accounts

Texas Comptroller of Public Accounts, Glenn Hegar

skip navigation


Texas Specification No. 484-62-01A

Effective Date: March 22, 1993

Reformatted Date: October 16, 1998


1. SCOPE: This specification provides minimum requirements and guidelines for the purchase, installation, testing, user training and maintenance of digital-to-the-set key or hybrid telephone systems.

2. APPLICABLE SPECIFICATIONS AND STANDARDS: Reference to specifications, standards, test methods, and other documents shall be to the issues in effect on the date of the Invitation for Bids. Copies of the referenced documents may be ordered from the issuing organizations at the addresses shown. The following documents form a part of this specification to the extent specified herein:


2.1.1. ANSI T.1.600 Series -- Telecommunications.

2.2. FEDERAL SPECIFICATIONS AND STANDARDS, U.S.Government Printing Office, Public Documents Department, Washington, DC 20402:

2.2.1. Federal Communications Commission (FCC) Rules, Part 15, 68

2.3. MILITARY SPECIFICATIONS (MIL), Naval Publications and Forms Center, 5801 Tabor Avenue, Philadelphia, PA 19120, ATTN: NCD105:

2.3.1. MIL-STD-810D -- Environmental Test Methods and Engineering Guidelines.

3. CLASSIFICATION: Systems shall be classified according to size, capacity and type, as follows:

3.1. Size:

3.1.1. Systems up to and including 60 stations.

3.1.2. Systems greater than 60 stations.

3.2. Capacity:

3.2.1. Systems with up to 8 incoming lines or trunks.

3.2.2. Systems with more than 9 incoming lines or trunks.

3.3. Type:

3.3.1. Digital Key Systems (KF registration).

3.3.2. Hybrid Key Systems (MF registration).

3.3.3. Systems with Central Office-based service.

4. DEFINITIONS: Terminology used in this specification is intended to be generic in nature and consistent with the meanings that have been defined through general use, industry standards, and accepted trade practices. Where variant meanings may exist, the applicable interpretation shall be determined by the Texas Procurement and Support Services (TPASS).

4.1. Access Code: The digit (s) that a user must dial to be connected to an outgoing line.

4.2. Analog Signal: Information that is transmitted in variable, continuous, waveforms.

4.3. Centralized Capitol Complex Telephone System (CCTS): Telephone service to the Austin Capitol complex that is provided by a centralized telephone system.

4.4. Centrex: A type of service provide by the Central Office, not requiring a PBX. All customer lines are connected directly to the Central Office.

4.5. Central Office (CO): The location of telephone switching equipment, where customer lines are terminated; also called an "Exchange".

4.6. Commission: Texas Procurement and Support Services (TPASS).

4.7. Communications Processor: A digital processor with electronic circuit boards and support equipment housed in a cabinet, and directly linked to peripherals through telephone wiring. See Paragraph 4.16.

4.8. Cut-Over: The physical changing of lines from one system to another, to implement a new or different system.

4.9. Cut-Over Capacity: The number of stations, lines, consoles, and peripherals that must be operational at cut-over.

4.10. Digital Key System: A system utilizing a pulse code modulation, time division multiplexing architecture, that transmits both voice and data over the same line, with the digital conversion taking place at the set level. Information is encoded as either a binary 1 or 0.

4.11. Dual Tone Multifrequency Signaling (DTMF): A method of signaling in which two frequencies are used to transmit information.

4.12. Electronic Telephone System: A stored program, microprocessor controlled, electronic system using printed circuit boards (PCB), predecessor to the digital system.

4.13. Emergency: An event in which a substantial loss of services has occurred: more than 50%, or the operator console.

4.14. Hybrid System: A key system which has the ability to operate as a PBX. It consists of a multiprocessor central control unit with one or two task sharing microprocessors. Peripherals can be connected to the system via a standard interface. A single line phone has access to a group of lines.

4.15. Integrated Services Digital Network (ISDN): An end-to-end digital network supporting a wide range of voice and non-voice services, requiring user-to-network interfaces.

4.16. Key Service Unit (KSU): The main operating unit or central equipment cabinet which houses the printed circuit boards (PCB).

4.17. Key Telephone: A telephone which has buttons or "keys" to close the electrical circuits for each line.

4.18. Key Telephone System: A system using multibutton equipment on which multiple outside lines can be terminated on a single instrument.

4.19. Minor Items: Parts such as anchors, bells, bolts, buzzers, brackets, connector cables, connecting blocks, face plates, handset and baseboard cords, jack assemblies, lamps, nuts, screws, wiring, etc.

4.20. Open Architecture: A design element that allows the system to expand both capability and capacity, usually by the addition of modular units, without major changeout of system processor and/or system cards.

4.21. Non-Blocking: The ability for simultaneous conversations, both internally and externally; every station has a dedicated talk path.

4.22. Peripherals: Auxiliary equipment such as keyboards, terminals, recording devices, printers, etc.; also called "Parallel Devices".

4.23. Private Automated Branch Exchange (PABX): A switching system installed for exclusive use of one customer; also called "PBX".

4.24. Station Message Detail Recording (SMDR): A processor generated record of all calls received and/or originated by each station and line of the system.

4.25. Station: A telephone extension port, which may be a single or multi-line set or console.

4.26. Texas Agency Network (TEX-AN): A State leased, private, long distance telecommunications network.

4.27. Voice Terminal: A telephone, considered as a peripheral to data processing equipment.

5. REQUIREMENTS: The equipment shall include, but not be limited to, telephones, Key Service Units, consoles, wiring, etc. Systems furnished under this specification shall meet or exceed the following requirements:

5.1. General Requirements:

5.1.1. All equipment shall be FCC certified and registered. Vendor shall provide the FCC registration number.

5.1.2. Equipment shall be new, current standard products of an established manufacturer, except for deviations as may be required by maintenance, or the Invitation for Bids. The equipment shall be free of corrosion, scratches, dents or other defects which might affect appearance, normal life, or serviceability.

The equipment shall not be "manufacturer discontinued".

5.1.3. Components not specifically mentioned, which are required to provide a complete operating unit, or which are standard for the model bid, shall be included as part of the equipment furnished. This also include items such as wiring.

5.1.4. All equipment shall be delivered ready for immediate installation by the vendor.

5.2. Color: Colors shall be the manufacturer's standard colors.

5.3. Compatibility: The system shall comply with:

5.3.1. Interface Specifications: The ordering agency shall obtain from the Telecommunications Division of the Commission the specifications necessary for the proper interface and connection of the system to the public switched network, or the private telephone system, and to TEX-AN.

Facility Interface Code (FIC) shall be provided. See Attachment No's. Six and Seven.

5.3.2. Interconnecting Devices: If interconnecting devices are required to interface the system with the carrier service or TEX-AN system, they shall be provided by the vendor, and shall be included in the bid price.

5.3.3. Data Interface Modules: If terminal or PC applications are required, a standard interface, such as RS-232, RS-422, or V.35 shall be provided. Individual sets shall be provided with a RJ11 parallel data access jack for direct interface for computer-to-computer applications, etc.

5.3.4. Software: If a requirement and/or option requires software, it shall be provided by the vendor, and the price included in the bid.

5.4. Design Requirements: The system shall have the following as a minimum:

5.4.1. Cable and Jack Labeling: All cables and jacks shall be labeled in a neat, legible manner to identify the origin and destination of each.

5.4.2. Modular Plugs and Jacks: The system shall function on a maximum of four pairs of wires per station except for operator position. It shall be equipped with modular plugs and jacks for ease of installation and transfer.

5.4.3. Phone Cords: Phone line cord shall be modular with a minimum length of 7 feet, connected to a standard RJ11 or RJ14 jack.

5.4.4. Power: The system shall operate from a 117 VAC ( ± 10%), 60 Hz input power source. A dedicated AC outlet shall be furnished by the agency.

5.4.5. Power Failure Transfer: The system shall be equipped with an emergency means for outside communication in case of a power or key system failure. Outgoing lines shall be provided, connected through an RJ11 or RJ14 jack.

5.4.6. Surge Protector: Protection from outside power variances, including radio frequency interference (RFI) and electromagnetic interference (EMI), shall be included to prevent system loss or damage resulting from voltage and current surges superimposed upon the commercial power line.

5.4.7. CO Line Protector: Protection from over voltage surges due to lighting, or other foreign voltages on the line, shall be provided.

5.4.8. Expansion Capability: The system shall be expandable to additional stations, lines, consoles and peripherals, as indicated in the Invitation for Bids. See Attachment No. Three.

5.4.9. Volume Control: Telephone sets shall have ringing volume controls.

5.4.10. Feature Access: Labeled telephone digits or keys shall be used to access system features.

5.4.11. Call Status Display: Consoles shall be equipped with Liquid Crystal Displays (LCD) or Light Emitting Diodes (LED) denoting line busy, on hold, etc., when in use.

5.4.12. Intercom: A line Connecting internal stations shall be provided, with a minimum of four paths.

5.4.13. Direct Outward Dialing (DOD): All stations shall have access to all outgoing lines unless otherwise specified in the Invitation for Bids.

5.4.14. Hearing Aid Compatible (HAC): Set shall be hearing aid compatible.

5.5. Features: The system shall have the following as a minimum:

5.5.1. Call Hold: The system shall be capable of placing incoming calls on hold.

5.5.2. Call Pick-up: The system shall allow calls for any one station to be picked up at another group station.

5.5.3. Transfer: Any set shall be capable of allowing transfer of an internal or external call to another station.

5.5.4. Camp On and/or Call Waiting: The system shall allow incoming calls to wait until the busy station is clear, and then permit the call to go through and/or provide a tone to the user.

5.5.5. Call Forward: The user shall be able to forward internal and external calls to another set on both "ring-no-answer" and "busy" modes.

5.5.6. Discriminating Ringing: Each set shall be capable of receiving distinct tone signals to distinguish internal from external calls.

5.5.7. DTMF/DP Signaling: The system shall have the capability of sending either Dual Tone Multifrequency or Dial Pulse signals, depending on the Central Office line receiving the transmission.

5.5.8. Last Number Redial: The system shall be designed to allow the redialing of a busy number by pressing a button or entering a code after receipt of new dial tone.

5.5.9. Privacy: When the user is on the line, the system shall not permit any other set to access the call.

5.5.10. Call Restriction/Override: The agency shall be able to deny individual station access to outgoing toll lines and override the restriction (i.e., long distance).

5.5.11. Speed Dialing: Stations shall have automatic dialing capability for outside lines, with a minimum of 10 numbers per set, which can be programmed by the user.

5.5.12. Non-Blocking: Systems larger in size than 6 x 6 shall be non-blocking.

5.5.13. Centrex-Compatible: The system shall be Centrex compatible.

5.5.14. Paging: The user shall be able to make announcements via the telephone speaker. The agency shall specify type and areas.

5.5.15. Programmable: The telephone set features shall accept on-line program changes.

5.5.16. Data Access: All stations shall be send DTMF dial signals, including (*) and (#), to peripheral equipment (end-to-end signaling).

5.5.17. Do-Not-Disturb: The system shall allow the user to stop any incoming calls.

5.5.18. Background Music/Music on Hold: The system shall be equipped with music features; music source shall be specified in the Invitation for Bids.

5.5.19. Handsfree Functionality: The system shall provide handsfree features, such as on-hook dialing, call announce, and internal paging.

5.5.20. Ringer: The telephone set shall be equipped with a "sound off" mechanism.

5.5.21. Direct-in-Line: The system shall provide for personal line termination at each station.

5.5.22. Remote Administration: The system, using a standard ASCII terminal, shall be equipped for remote interrogation and transfer of data to a central processing point. Modem and software for the remote terminal shall be provided by the vendor. Failure signaling and service support shall be included.

5.6. Options: The following options may become a required feature, and shall be furnished, when so specified in the Invitation for Bids. Other options, not listed below, amy also be specified in the Invitation for Bids. For both cases, the vendor shall complete Attachment No. Two.

5.6.1. Conference: All stations shall be equipped with means to establish conference calls using Central Office lines and/or intercom stations. The minimum conferencing capacity must be three parties (with at least two outside line connections possible).

5.6.2. Call Accounting System: The system shall be provided with a method whereby individual station billing data can be categorized into reports, available automatically or upon request. Report requests and information may be entered into the system via a keyboard, if applicable. A printer shall be provided. See Paragraph 5.6.3.

The amount of call records need shall be specified in the Invitation for Bids.

5.6.3. SMDR: The hardware shall be equipped with an RS-232 port which shall allow the transmission of SMDR information to a call accounting system or to a standard printer provided by the State. Output information from the system shall be in ASCII code format. As a minimum, the output shall contain the originating number and called number, as well as the time, date, and call duration.

5.6.4. Printer: The printer shall be furnished by the State or shall be a peripheral item to the system. The vendor shall provide the proper interface.

5.6.5. ISDN Ready: A basic access interface providing (2B+D) channels or (23B+D) channels to transmit voice and data shall be provided: Integrated Services Digital Network. Interfaces shall comply with the applicable ANSI T1.600 series standards.

5.6.6. Off-Hook Announce: The system shall allow a user to speak to a busy station through the speaker or handset on the key telephone.

5.6.7. BLF/DSS: Each console shall be equipped with a Busy Lamp filed for each station, and Direct Station Selection buttons.

5.6.8. Headsets: Telephone sets shall support headsets without using the handset. A headset shall be provided for each console.

5.6.9. Speakerphone: The system shall provide for hands-free conversation on both intercom and outside calls, and also allow group participation. It shall contain a sound-off control.

5.6.10. Business Communications Terminal: The system shall support a keyboard display unit to provide data and management functions.

5.6.11. Voice Mail: The system shall record and distribute voice messages. All equipment necessary to provide this function shall be included in the bid. Features and system sizing shall be specified by the user agency.

5.6.12. Least Cost routing (LCR): For agencies without TEX-AN, the system shall include automatic route selection of outgoing calls in the most cost-efficient manner; it shall take into account time and log distance rates (LCR may also be referred to as "automatic route selection" or ARS).

5.6.13. Direct Inward Dialing (DID): The hybrid system shall allow outside calls to go directly to an internal extension, without having to appear or be answered at the attendant position.

5.6.14. Automatic Call distribution (ACD): The system shall support an ACD operation which distributes incoming calls among the receiving stations; ACD requires a data peripheral and software for call management.

5.6.15. Power Line Conditioner: The system shall be equipped with UL approved, low- impedance, transformer based, power conditioner to eliminate damaging levels of below and above the normal common mode noises. (The unit shall be equivalent to an ONEAC ® power conditioner.)

5.7. Vendor Requirements: The vendor shall comply with the following requirements:

5.7.1. Attachments: The vendor shall be responsible for the proper completion of the attachments to this specification. See Appendix.

5.7.2. Customer List: Vendors shall supply a list of at least 5 customers currently using the system and software bid, in order that the State may verify vendor and system performance. Phone numbers of references shall be submitted with the bid.

5.7.3. OEM: Vendors shall provide adequate information for contacting the original equipment manufacturer.

5.7.4. Installation: The vendor shall install the telephone system, and shall meet or exceed all applicable federal, state, county and city codes.

5.7.5. Interface Information: The vendor shall provide interface information in Attachment No. One as part of their bid. See Paragraph 5.3.

5.7.6. Manufacturer's Requirements: The vendor shall satisfy the manufacturer's installation requirements. If subcontracting is necessary, it shall be stated as part of the bid.

5.7.7. Relocation Information, Commercial Trunks: the vendor shall act as the State's agent for the ordering or moving of commercial trunks and arranging for their termination, when so specified in the Invitation for Bids. A letter of intent will be provided by the ordering agency. TEX-AN trunks shall be ordered by the agency, but their termination shall be coordinated by the vendor. See Attachment No. Five.

5.7.8. System Software: As system software upgrades become available, the vendor shall have the ability to obtain these upgrades. Upgrades shall perform as stated in the manufacturer's specifications.

5.7.9. Training: The vendor shall provide attendant and user hands-on training to representatives selected by the agency, until efficient user operation is attained (state beginning and ending dates and times). The vendor shall arrange for the training of two agency employees minimum in software usage, if applicable. Any charges for training shall be listed in the Attachments.

5.8. Lease/Option-to-Buy: Whenever this specification is used for a monthly lease with option to purchase the Digital Key System, the following shall apply:

5.8.1. Excess Obligations Prohibited: Commission Internal Procedures Manual referencing Open Market procedures;

5.8.2. Installment Purchase: See Paragraph 5.8.1.

6. TESTING: Testing shall be done by, or at the discretion of, the Commission and/or the receiving State agency. Tests shall be performed on the system after delivery and set up. In the event the product tested fails to meet all conditions and requirements of this specification, the cost of testing shall be borne by the supplier. Products shall be tested by the following, or approved equally applicable procedures:

6.1. Test Plan: The vendor shall submit to the appointed agency person, a written test plan, such as a manufacture's check-out, designed to demonstrate the successful operation of the system. The acceptance tests shall be conducted in the presence of a designated agency representative.

6.2. User Acceptance: Acceptance of the telephone system (s) by the State shall occur no later than 30 days from cut-over provided that:

6.2.1. 100% of system trunks and stations are installed and completely operating, unless otherwise specified in the Invitation for Bids;

6.2.2. The acceptance test are satisfactory (See Paragraph 6.1.);

6.2.3. All user training is completed as specified in the Invitation for Bids (See Paragraph 5.7.8.);

6.2.4. All manuals have been provided (See Paragraph 10);

6.2.5. All other specifications have been met.

7. INSPECTION: Products and services furnished under this specification shall be inspected by, or at the direction of, the Commission and/or the ordering agency.

8. WARRANTY: All systems furnished under this specification shall be guaranteed against defective material, workmanship, and performance for a period of one year from date of acceptance. During this warranty period, the vendor will replace or repair defective units at no expense to the State for parts or labor. If the manufacturer normally provides a longer warranty period, the vendor shall be required to pass this on to the State.

9. AVAILABILITY OF SERVICE: Service shall be billed on a time and materials basis. Prices shall be good for two years from the time of system cut-over, unless specified otherwise in the Invitation for Bids. These prices shall be entered on Attachment No. Four. Subcontractor information shall be entered on Attachment No. Nine.

Any cost reduction that occurs during this period shall be passed on to the State.

9.1. Costs: Quotations shall include parts, labor charges on a per-hour basis, including charges for evenings, weekends, holidays, and when timing commences.

9.2. Parts: The bidder shall list manufacturer's representatives who stock repair parts to use as an alternative emergency measure.

9.3. Emergencies: The bidder shall provide emergency instructions. The location and phone numbers of their facilities, for 24-hour normal response time, shall be included with Attachment No. Four.

9.4. Relocation Service: The vendor shall provide relocation service within his normal area, including moving the system, moving it to a new location, reinstalling the equipment, and adding equipment to support the new office. Costs for relocation shall be based on the labor and parts bid for service, plus a mileage charge for relocating the equipment. Cost shall be firm for two years. (See Attachment No. Five).

9.5. Maintenance: Service costs after the one-year warranty period shall be stated on Attachment No. Four, and shall be valid for two years after the warranty period. The service bid shall include:

9.5.1. Parts List: Items required for routine maintenance.

9.5.2. Minor Items: Parts required for service that are not included in the parts list, provided the total cost of the minor items does not exceed $1,000.

9.5.3. Labor: Charges on a per hour basis, including evenings, weekends, holidays, and when timing for charges commences.

9.6. Contract Option: The agency shall have the option of procuring one to three years of maintenance, renewable on an annual basis. (See Attachment No. Four) The contract shall include:

9.6.1. Prorating from expiration of warranty, through August 31st of the first year of maintenance, to align with state fiscal accounting. Subsequent years shall begin on September 1st.

9.7. Response Time: The vendor shall respond to service and maintenance calls within 24 hours, and to emergency calls within 4 hours. Agency must define emergency calls.

9.8. System Problems: The agency shall report all system problems to the vendor. If the problem is caused by the common carrier, the vendor shall coordinate the necessary correction to ensure the problems are fixed.

9.9. Technical Experience: Technicians performing maintenance and service work on the hybrid systems shall have a minimum of two years experience. See Attachment No. Nine.

9.10. Refurbished Parts: For repair, refurbished parts may be used upon approval by the agency, provided that it is indicated on the invoice, and that prices are adjusted accordingly. They must carry the same warranty as new.

10. INSTRUCTION MANUALS: The vendor shall furnish the ordering agency with the following:

10.1. Installation Instructions: The manual shall include appropriate drawings.

10.2. Maintenance Information: The instructions shall include schematics, if available.

10.3. Parts List: A parts list shall be provided for each system.

10.4. User's Guide: An instruction book, describing all the features, and explaining the operation of the telephone, shall be provided for each extension.

10.5. Technical Information: Vendor shall submit technical data, including software information, for the system.

11. PACKING and/or PACKAGING: Packaging for shipment shall be in accordance with the manufacturer's standard practice and in a manner readily accepted by carriers engaged in interstate commerce. Within the shipping carton, units shall be packed to minimize damage due to improper handling.


12.1. Marking: Each shipping container shall be clearly marked with:

12.1.1. Name of contents.

12.1.2. Quantity ordered.

12.1.3. Name and address of the manufacturer.

The container or shipping documents shall include:

12.1.4. Order number or contract number.

12.1.5. Name and address or ordering agency.

12.1.6. Agency requisition number.

12.2. Labeling: Each product shall bear a securely affixed and durable label showing the manufacturer's name or manufacturer's trademark.

13. BID LITERATURE: All bids shall be accompanied by a complete and illustrated description of the products being offered.

14. BID EVALUATION: Bids shall be evaluated for those systems meeting or exceeding the requirements of this specification, and the specifications listed in the Invitation for Bids. The total system prices shall be considered as the total cost of the equipment, including interfaces, plus installation and training costs.

14.1. Equipment and Installation Costs: Prices bid for equipment and installation in Attachment No. One shall be firm until system cut-over. Prior to cut-over, the State may modify the number of lines, stations, consoles, instruments, etc., using a Purchase Order Change Notice (POCN).

After cut-over, the State may purchase any equipment or labor listed in Attachments No.'s Two through Four by using a POCN.

14.2. Firm Prices: Prices bid in Attachment No. Two through Four shall remain firm for two years from date of award. If a cost reduction occurs, the vendor shall pass it on to the State.

14.3. Maintenance: The option to purchase maintenance for three one-year periods after the base one year contract shall be evaluated in accordance with Attachment No. Four. See Paragraph 9.

15. COMPLIANCE: In order for consideration to be given to the bid on an item under this specification, the bidder must comply with the following conditions:

15.1. EQUIPMENT IDENTIFICATION: The make, model number, name of the manufacturer, brand or trade name, etc., as applicable, of the item which the vendor proposes to furnish must be stated as part of the bid.

15.2. PROOF: The bidder shall bear the burden of proof of compliance with this specification.

16. PRODUCT INFORMATION: The following may be used as a guide by the agency for the selection of a Telephone System.

16.1. Needs Analysis: Prior to ordering a system, develop a checklist considering:

16.1.1. Present system capacity.

16.1.2. Future system needs.

16.1.3. Present system features.

16.1.4. Future system features.

16.1.5. Problem items in present system.

16.2. Customer Service Record (CSR): Contact the present telephone carrier for a summary of your usage to determine what services are being used, and the extent of each.

16.3. Demonstration: Request a working demonstration of several systems to become familiar with the features and technology.

16.4. Capacity: In considering capacity, list. See Attachment No.'s Six and Seven.

16.4.1. Stations.

16.4.2. Consoles (hybrid).

16.4.3. Multi-line sets.

16.4.4. Single line sets.

16.4.5. CO trunks.

16.4.6. TEX-AN trunks.

16.4.7. Other lines, i.e.. CCTS, WATS, data, etc.

17. ORDERING DATA: When ordering systems conforming to this specification, the requisitioning agency must specify the following:

17.1. The number of this specification (484-62-01A).

17.2. Size (See Paragraph 3.1.).

17.3. Capacity (See Paragraphs' 3.2.; 16.4.; and Attachment No. Six).

17.4. Type (See Paragraph 3.3.).

17.5. Quantity required of each size, and type.

17.6. Expansion, Options, Relocation, and/or Maintenance, if applicable (See Paragraphs' 5.4.8.; 5.6.; 9.4.; and 9.5.).

18. AVAILABILITY OF SPECIFICATIONS: Copies of this specification may be obtained by writing or calling:

Bid Services

Texas Procurement and Support Services

P. O. Box 13186

Austin, TX 78711-3047



Description of Attachments:

1. Attachment No. One (1) -- Total System Cost.

The vendor shall list all items, including interface items, that make up the telephone system, with part numbers, where applicable. List installation and training costs, and total system costs. Pricing shall be firm until system cut-over date (See Paragraph 5.).

2. Attachment No. Two (2) -- Cost of Optional Items.

The vendor shall price the options, including training, that were requested in the Invitation for Bids. Items suggested by the vendor to enhance system performance shall be designated as such. Prices shall be firm for two years after date of award. (See Paragraph 5.6.).

3. Attachment No. Three (3) -- Future System Costs.

The vendor shall list the hardware and software, and training needed to expand the system, as specified in the Invitation for Bids. Prices shall be firm for two years. Include range of instruments and software packages, if applicable. (See Paragraph 5.4.8.).

4. Attachment No. Four (4) -- Maintenance/Service/Relocation Costs.

The vendor shall list items required for proper service and maintenance. The prices bid shall be firm for at least two years past the duplicate items listed in Attachment 3. (See Paragraph 9.).

5. Attachment No. Five (5) -- Relocation Information.

The customer shall provide information in section A, and the vendor shall provide information in section B, if applicable. (See Paragraph 5.7.7.).

6. Attachment No. Six (6) -- System Configuration.

The customer and vendor shall provide information regarding system capacity. (See Paragraph 16.4.).

7. Attachment No. Seven (7) -- System Information.

The customer and vendor shall provide configuration information needed for Key Systems. (See Paragraphs 5.3. and 16.4.).

8. Attachment No. Eight (8) -- System Information.

The customer and vendor shall provide configuration information needed for Hybrid Systems. (See Paragraphs 5.3. and 16.4.).

9. Attachment No. Nine (9) -- Maintenance and Service Information.

The vendor shall provide information regarding maintenance and service. Attachment No. One (1) TOTAL SYSTEM COST

Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______

Basic System Cost

Item No. Quantity Stock Number Item Description Unit Cost Total Cost Installation Training

Totals = $ ___________ $____________ $_____________

Total System Cost (Equipment, Training, and Installation) $ _________________________

Attachment No. Two (2) OPTIONAL ITEM COSTS

Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______

Item No. Quantity Stock Number Item Description Unit Cost Total Cost Installation Training

Vendor Suggested Items Totals = $ ___________ $____________ $_____________

Total Cost $__________________________

Attachment No. Three (3) FUTURE SYSTEM COST

Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______

Item No. Quantity Stock Number Item Description Unit Cost Total Cost Installation Training

Totals = $ ___________ $____________ $_____________

Total Cost $__________________________


Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______ SERVICE

Parts Price List

Item No. Quantity Stock Number Item Description Cost Total Cost Installation
Labor Rates Weekdays Evenings Holidays
First Hour
Subsequent Hours
Include trip charges in the first hour rate.


Renewal Price Location and phone number of maintenance facility
2nd year _____
3rd year _____
4th year _____
For bid evaluation purposes only, cost of maintenance for each of the three, one-year option periods will be evaluated on the basis of 4 quarterly preventive maintenance calls per year.


Rate/mile Charge Estimated Labor Hours Labor/Hour
$ $ $ X $
Totals $ + $ = $


A. Customer Information:

1. Agency Name, Address, and Zip Code for new location;

2. Room Number (s) (if none, description of where service is being installed);

3. Floor Number (s) (if multi-storied building, the floor on which the circuit is to be installed);

4. Date of cut-over;

5. New Telephone Number, if available;

6. Name of Agency Contact at location;

7. Additional Information as applicable:

a. Increase or decrease in extensions,

b. Any change in service, etc.

B. Vendor Information:

1. Vendor's Name, Address, and Telephone Number;

2. Name of Vendor Contact;

3. Name of Vendor's System;

4. Name of Carrier.

Attachment No. Six (6)


Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______


Cut-Over Expansion1 Maximum Expansion
CO Lines -- Key
CO Trunks -- Hybrid/Pooled Access
TEX-AN Trunks -- Key
TEX-AN Trunks -- Hybrid/Pooled Access
CCTS Lines
CCTS Trunks
Single-Line Sets
Multi-Line Sets
Emergency Sets
To be completed by the Agency.
To be completed by the Bidder.

FIC ________________________________________

Attachment No. Seven (7) KEY SYSTEM INFORMATION

Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______

1. TEX-AN Network Local Network

FIC Jack FIC Jack

2LSCE RJ21X OL13A RJ11C, RJ11W _____

RJ14C, RJ14W _____

RJ10C _____

RJ25C _____

RJ21X _____

2. PIN Locations for Jack: _________________________________________________________

3. Touch-Tone or Rotary Dial: ______________________________________________________

4. FCC Registration: ______________________________________________________________

5. Ringer Equivalency: ___________________________________________________________

6. Number of TEX-AN Terminations Equipped: _________________________________________


Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______

1. TEX-AN Network Local Network

FIC Jack Jack




2. PIN Locations for Jack: _________________________________________________________

3. Touch-Tone or Rotary Dial: ______________________________________________________

4. FCC Registration: ______________________________________________________________

5. Ringer Equivalency: ___________________________________________________________

6. Attendant Number: _____________________________________________________________

7. PBX Station Series (Beginning and Ending Station Numbers): ___________________________

8. Number of Requested digits to be Outpulsed to PBX (2, 3, 4) ____________________________

9. Access Code: ________________________________________________________________

10. Start Dial:

a. Switcher to Location; e.g., dial Tone, Immediate, Wink (Dial tone is to be used, if possible) ______________________________________________________________________

b. Location to Switcher; e.g., Wink, Immediate, Dial Tone (Wink is to be used, if possible)


11. Pulsing:

a. Swithcer to Location; dial Pulse or Dual Tone Multifrequency


b. Location to Switcher; Dial Pulse or Dual Tone Multifrequency


12. Number of TEX-AN Terminations Equipped: _________________________________________ Attachment No. Nine (9) MAINTENANCE AND SERVICE INFORMATION

Bidder ____________________________________________________________________________

System Location _______________________________________________________Texas _______

If you are subcontracting this transaction, the following must be provided at the time of bidding:

Subcontractor Name: __________________________________________________________________

Subcontractor Address: ________________________________________________________________

Point-of-Contact: ____________________________________________________________________

Phone Number: ______________________________________________________________________

If you are not bidding third party maintenance, vendor must provide the information on the maintenance facility at the time of bidding. The maintenance facility must be the vendor's facility.

Vendor: _____________________________________________________________________________

Address of Vendor Maintenance Facility: ___________________________________________________

Point-of-Contact: ____________________________________________________________________

Phone Number: ______________________________________________________________________

If neither of the above is provided by the bidder at the time of bidding, the State will assume that the address listed on the Invitation for Bid is the facility from which maintenance is and will be provided.


Provider of Parts: ____________________________________________________________________

Technical Qualifications: (See Paragraph 9.9.).

Name Location (City) Source and Date of Training
Required Plug-ins

In 2015, the Texas Legislature passed House Bill 855, which requires state agencies to publish a list of the three most commonly used Web browsers on their websites. The Texas Comptroller’s most commonly used Web browsers are Microsoft Internet Explorer, Google Chrome and Apple Safari.