Charge Card Program Contact Info
TPASS Procurement and Travel Card Contact
Melissa Hernandez, CTCM
512-463-3254
melissa.hernandez@cpa.state.tx.us
Citibank State of Texas Client Account Management Team
Support for Program Administrators – Meet the Citi Team (PDF)
Patricia (Trish) Stoker
patricia.a.stoker@citi.com
512-320-5324
David Cox
david.w.cox@citi.com
512-320-5339
Additional Support
Customer Service (Card Holder Support) 24 hours a day - 7 days a week
Phone: (800) 248-4553
Fraud Early Warning (FEW) 8am – Midnight EST 7 days/week,
Holidays 8am -5pm EST
Phone: (800) 945-3114
On-line/ Web-based Tool Helpdesk 24 hours a day – 7 days a week
Phone: (800) 248-4553 option 1 or www.citimanager.com