NOTE: The products listed are for use by eligible State of Texas entities ONLY and are not for personal purchase or purchase by commercial entities.
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920-M1-TPASS MANAGED CONTRACT - MERCHANT CARD SERVICES
10/2009 THRU 08/2013
For further information contact the Contract Management Team at (512) 463-3034 or e-mail at firstname.lastname@example.org
Section 1 1.1 DESCRIPTION OF CONTRACT: 920-M1 Merchant Card Services for credit and debit cards for utilization by designated Texas state agencies and local governments ("Governmental Entities") and at the Comptroller's or other Governmental Entities' option, for existing credit and debit card programs when any current contracts expire or to implement a credit and debit card program at a future date. The Comptroller, as the Governmental Entity responsible for designating depositories and financial agents of the state and for monitoring daily deposit flows, coordinates credit and debit card programs for state agencies. 1.2 USER GUIDES, TYPES OF CARDS ACCEPTED AND MERCHANT AGREEMENTS STATE AGENCY USER GUIDE LOCAL GOVERNMENT USER GUIDE Individual Governmental Entities will be able to enter credit and debit card transactions using the same verification method and procedures. Chase Paymentech (MasterCard and Visa) Merchant Agreement Chase Paymentech Processing Fees American Express Merchant Agreement American Express Merchant Agreement-Amendment No. 2 Discover Merchant Agreement 1.3 TERM OF CONTRACT: October 1, 2009 to August 31,2012 Renewal Term: September 1, 2012 - August 31, 2013 1.4 CPA Point of Contact for assistance in using this contract: Ketha Cameron Cash Management Programs Texas Comptroller of Public Accounts Tel: 512-463-1699 Fax: 512-463-1364 email@example.com Section 2 2.1 SCOPE: The credit and debit card services available through this contract provides the following: * Electronic authorization services, including Internet and phone authorization, 24 hours per day, 7 days per week * An initial response time of not more than 30 seconds for each transacti that shall average no more than 12 seconds for a standard transaction on a monthly average * Electronic authorization through a Point of Sale (POS) terminal * Electronic authorization through a computer * Back-up procedures for alternative authorization in the event that the individual Governmental Entity is unable to access the system via computer or POS terminal * Procedures to securely issue a credit to a customer account * A means of alternative authorization provided during network downtime * A means of authorization for paper-based transactions, as necessary 2.2 SETTLEMENT: All funds received from credit and debit card sales from state agencies must be deposited to an account at a financial institution designated by the Comptroller. This requirement does not apply to other Governmental Entities. 2.3 CHARGEBACKS: Chargebacks occur when a cardholder disputes a charge and asks the card-issuing bank to refuse to honor the charge. All chargebacks must be processed in accordance with the applicable card regulation governing chargebacks. 2.4 TRAINING/CUSTOMER SERVICES: The Contractor will provide hands-on training to the individual Government Entities' staff in a "train-the-trainer" format at locations coordinated by the two parties. The training includes, but not limited to, proper training on the use of credit and debit card equipment, chargebacks and adjustment procedures, authorization and settlement procedures, and installation of any credit or debit card software. The Contractor will provide training support and service representatives to the individual Governmental Entities on an "as needed" basis. A customer service hotline is available by toll-free telephone number during regular business hours (8:00 a.m. to 5:00 p.m. on each banking day) and tollfree telephone access to the communications network/computer processor 24 hours per day, 7 days per week. 2.5 EQUIPMENT/COMPUTER SOFTWARE: The Contractor will accomodate the following: * Processing of transactions through a personal computer with card information input through a card reader device. * Processing of transactions through a computer, POS and paper-based transactions. At a minimum, software capabilities include, but not be limited to, the following: * A unique reference or trace number for all credit and debit card transactions. * At least one discretionary data field per transaction. The Contractor will provide the following equipment to individual state agencies that may opt for the related services: * POS terminal for electronic authorization and draft capture, with and without a printer * A card reader device * A card imprinter 2.6 DATA ACTIVITY AND SETTLEMENT REPORTING Individual Governmental Entities staff, at each location, will be able to either the computer or POS terminal printer, on a daily basis, which will information about each transaction: * Operator identification number * Last four digits of cardholder number * Date and time of transaction * Unique trace or reference number * Card type, for example, MasterCard or VISA * Acepted/declined status * Sale/return code * Authorization/approval code * Dollar amount of transaction The Contractor will ensure that the individual Governmental Entities staff at each location, has the ability to print a report listing subtotals by revenue type. The staff at the individual Governmental Entities' headquarters will have the ability to obtain previous day's transaction totals from the Contractor by data file transfer electronically. The individual agencies would require this information the banking day following the day the transaction occur. The Comptroller will have the ability to obtain transaction totals listed by participating Governmental Entities electronically. The Comptroller will have this information on the day that the funds are deposited. 2.7 MONTHLY BILLING For state agencies, the Contractor may directly Automated Clearing House (ACH) debit the Comptroller account once per month, to be further charged against the state agency. The Comptroller is not responsible for any payments to the Contractor or any other entity under this contract. The monthly debit should be for any and all charges including discount fees, chargeback fees, adjustment fees, and miscellaneous fees. The ACH debit must also be identified as a fee in the ACH record. Other individual participating governmental entities are solely responsible for payment from funds or accounts of those governmental entities. The Comptroller is not responsible for any payments to the Contractor or any other entity under this contract. The Contractor will provide a monthly service charge report detailing the total dollar volume, the number of transactions processed, and any and all service charges to each participating Governmental Entities. This report will be made available on-line for research and reconciliation at the Comptroller's option. 2.8 SECURITY The Contractor will provide security controls and safeguards to protect credit and debit card transaction information and funds. The Contractor will provide a fully Payment Card Industry Data Security Standards (PCI-DSS) compliant solution.