NOTE: The products listed are for use by eligible State of Texas entities ONLY and are not for personal purchase or purchase by commercial entities.
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Contract Details
920-M1-TPASS MANAGED CONTRACT - MERCHANT CARD SERVICES
10/2009 THRU 08/2013
For further information contact the Contract Management Team at (512) 463-3034 or e-mail at tpass_cmo@cpa.state.tx.us
Section 1
1.1 DESCRIPTION OF CONTRACT: 920-M1 Merchant Card Services for credit and
debit cards for utilization by designated Texas state agencies and local
governments ("Governmental Entities") and at the Comptroller's or other
Governmental Entities' option, for existing credit and debit card programs
when any current contracts expire or to implement a credit and debit card
program at a future date.
The Comptroller, as the Governmental Entity responsible for designating
depositories and financial agents of the state and for monitoring daily
deposit flows, coordinates credit and debit card programs for state agencies.
1.2 USER GUIDES, TYPES OF CARDS ACCEPTED AND MERCHANT AGREEMENTS
STATE AGENCY USER GUIDE
LOCAL GOVERNMENT USER GUIDE
Individual Governmental Entities will be able to enter credit and debit card
transactions using the same verification method and procedures.
Chase Paymentech (MasterCard and Visa) Merchant Agreement
Chase Paymentech Processing Fees
American Express Merchant Agreement
American Express Merchant Agreement-Amendment No. 2
Discover Merchant Agreement
1.3 TERM OF CONTRACT: October 1, 2009 to August 31,2012
Renewal Term: September 1, 2012 - August 31, 2013
1.4 CPA Point of Contact for assistance in using this contract:
Ketha Cameron
Cash Management Programs
Texas Comptroller of Public Accounts
Tel: 512-463-1699
Fax: 512-463-1364
ketha.cameron@cpa.state.tx.us
Section 2
2.1 SCOPE:
The credit and debit card services available through this contract provides
the following:
* Electronic authorization services, including Internet and phone
authorization, 24 hours per day, 7 days per week
* An initial response time of not more than 30 seconds for each transacti
that shall average no more than 12 seconds for a standard transaction
on a monthly average
* Electronic authorization through a Point of Sale (POS) terminal
* Electronic authorization through a computer
* Back-up procedures for alternative authorization in the event that the
individual Governmental Entity is unable to access the system via
computer or POS terminal
* Procedures to securely issue a credit to a customer account
* A means of alternative authorization provided during network downtime
* A means of authorization for paper-based transactions, as necessary
2.2 SETTLEMENT:
All funds received from credit and debit card sales from state agencies
must be deposited to an account at a financial institution designated by
the Comptroller. This requirement does not apply to other Governmental
Entities.
2.3 CHARGEBACKS:
Chargebacks occur when a cardholder disputes a charge and asks the
card-issuing bank to refuse to honor the charge. All chargebacks must be
processed in accordance with the applicable card regulation governing
chargebacks.
2.4 TRAINING/CUSTOMER SERVICES:
The Contractor will provide hands-on training to the individual Government
Entities' staff in a "train-the-trainer" format at locations coordinated
by the two parties. The training includes, but not limited to, proper
training on the use of credit and debit card equipment, chargebacks
and adjustment procedures, authorization and settlement procedures, and
installation of any credit or debit card software.
The Contractor will provide training support and service representatives
to the individual Governmental Entities on an "as needed" basis. A
customer service hotline is available by toll-free telephone number during
regular business hours (8:00 a.m. to 5:00 p.m. on each banking day) and
tollfree telephone access to the communications network/computer processor
24 hours per day, 7 days per week.
2.5 EQUIPMENT/COMPUTER SOFTWARE:
The Contractor will accomodate the following:
* Processing of transactions through a personal computer with card
information input through a card reader device.
* Processing of transactions through a computer, POS and paper-based
transactions.
At a minimum, software capabilities include, but not be limited to, the
following:
* A unique reference or trace number for all credit and debit card
transactions.
* At least one discretionary data field per transaction.
The Contractor will provide the following equipment to individual state
agencies that may opt for the related services:
* POS terminal for electronic authorization and draft capture, with and
without a printer
* A card reader device
* A card imprinter
2.6 DATA ACTIVITY AND SETTLEMENT REPORTING
Individual Governmental Entities staff, at each location, will be able to
either the computer or POS terminal printer, on a daily basis, which will
information about each transaction:
* Operator identification number
* Last four digits of cardholder number
* Date and time of transaction
* Unique trace or reference number
* Card type, for example, MasterCard or VISA
* Acepted/declined status
* Sale/return code
* Authorization/approval code
* Dollar amount of transaction
The Contractor will ensure that the individual Governmental Entities staff
at each location, has the ability to print a report listing subtotals by
revenue type.
The staff at the individual Governmental Entities' headquarters will have
the ability to obtain previous day's transaction totals from the Contractor
by data file transfer electronically. The individual agencies would
require this information the banking day following the day the transaction
occur.
The Comptroller will have the ability to obtain transaction totals listed
by participating Governmental Entities electronically. The Comptroller
will have this information on the day that the funds are deposited.
2.7 MONTHLY BILLING
For state agencies, the Contractor may directly Automated Clearing House
(ACH) debit the Comptroller account once per month, to be further charged
against the state agency. The Comptroller is not responsible for any payments
to the Contractor or any other entity under this contract. The monthly
debit should be for any and all charges including discount fees, chargeback
fees, adjustment fees, and miscellaneous fees. The ACH debit must also be
identified as a fee in the ACH record.
Other individual participating governmental entities are solely responsible
for payment from funds or accounts of those governmental entities. The
Comptroller is not responsible for any payments to the Contractor or any
other entity under this contract.
The Contractor will provide a monthly service charge report detailing the
total dollar volume, the number of transactions processed, and any and all
service charges to each participating Governmental Entities. This report
will be made available on-line for research and reconciliation at the
Comptroller's option.
2.8 SECURITY
The Contractor will provide security controls and safeguards to protect
credit and debit card transaction information and funds. The Contractor
will provide a fully Payment Card Industry Data Security Standards
(PCI-DSS) compliant solution.