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Appendix 3
Timeline HHSC Accenture IEES Project


Date Event Comments
June 10, 2003 H.B. 2292 signed into law Establishes an eligibility services division within the HHSC. "The commission by rule, shall establish at least one but not more than four call centers for the purposes of determining and certifying or recertifying a person's eligibility and need for services related to the programs listed under Section 531.008, if cost effective."
June 2003 TIERS is implemented in four pilot offices in Travis and Hays counties  
February 2004 Discovery Report produced Discovery report says that call centers are feasible and recommends moving forward with a business case model and cost analysis.
March 2004 Business Case Analysis produced Report says it is financially feasible to Texas to operate a call center, it is operationally feasible to support eligibility determination through a call center, and it is not known if outsourcing is cost-effective. Recommend producing a Request for Proposals to determine if outsourcing call centers is cost effective.
April 30 - May 15, 2004 Public Hearings on call center rules and eligibility call center model Public comments "The timeline for implementation is too aggressive."
June 8, 2004 HHSC released a draft request for proposals regarding the implementation and operation of call centers  
July 22, 2004 Final release of RFP  
September 30, 2004 Vendor proposals due  
February 25, 2005 HHSC announces tentative awarding of contract  
June 29, 2005 HHSC signs contract with Accenture Accenture leads a consolidated group of vendors known as TAA
November 1, 2005 Accenture's subcontractor Maximus takes over Enrollment broker operations for CHIP and Medicaid CHIP HMO enrollment services were previously managed by ACS. Medicaid HMO enrollment was managed by Maximus.
November 1, 2005 Accenture takes over TIERS maintenance from Deloitte  
November 16, 2005 Accenture's subcontractor Maximus takes over CHIP vendor operations from ACS Maximus takes over applications in work from ACS and begins processing on December 1, 2005.
January 1, 2006 Accenture begins receiving new Childrens Medicaid applications statewide Call center and processing don't begin until January 20th. HHSC rescinded this work on May 10, 2006.
January 20, 2006 Accenture opens call center and begins processing eligibility applications for Medicaid, TANF and Food Stamps for Travis and Hays Counties. HHSC termed this date as the "Phase 0 roll out."
April 2006 HHSC announces that it would delay further IEES rollouts. Hill Country counties were originally scheduled for roll out in February 2006, delayed first to April 30, 2006 and then finally put on hold indefinitely.
May 10, 2006 All adult Medicaid, TANF and food stamp applications in Travis and Hays counties are directed back to state staff in the local state offices. New children's Medicaid applications statewide continue to be processed by Accenture
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